E-commerce is more accessible than ever, but with it grow the questions regarding our security and our rights as consumers.
What should we know before we click the "Buy" button? Expert advice on the topic is given by Prof. Dr. Tania Iossifova in a special interview for the Bulgarian National Radio (BNR) on the show "The Law and Themis".
What questions do we discuss in the interview?
During the conversation, Prof. Iossifova answers some of the most frequently asked listener questions related to consumer rights in a digital environment:
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Rights when purchasing online: What are my basic rights if I buy goods over the internet?
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Returning goods and shipping costs: Which goods cannot be returned to the trader, and who covers the courier costs when returning them?
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Defective goods: If the goods I purchased online have a manufacturing defect, what steps can I take?
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Refusal by the trader: If the trader unreasonably refuses to refund my money or accept the returned goods, through what legal channels can I seek my rights?
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Requirements for e-shops: What is the mandatory legal and contact information that must be present on the webpage of every legitimate online trader?
You can hear the full answers to these and other important questions in the audio file from Prof. Tania Iossifova's guest appearance on the show "The Law and Themis".